The Tower DSI’s owned and operated call center handles over 30,000
calls a week from consumers and sellers.

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The Tower has over 400 full-time agents available 7 days a week, 365 days a year.

Call center handling over
1M+ calls annually

Manages billing questions, order support, activation issues, and more

2,000+ escalations solved weekly by our dedicated escalation team

English and Spanish inbound & outbound calling

Flexible Customer Support

Deliver flexible customer support built for your network and powered by results.

Better Connected Customers

State-of-the-art support call distribution system to connect you to the right people to
assist with your needs.

Real-Time Analysis

AI-assisted technology and powerful BI reporting tools to identify key words, trends, and KPI’s for any timeframe required, even as they unfold in real-time.

Bilingual Agents

We provide English and Spanish speaking agents.

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